Support

Technical support is available for all customers with a valid maintenance agreement.

To sign up or for questions - contact us!

 

Telephone support will be limited during July. You can email support as usual, but response times may be a little longer. Telephone support will be back on 4 August.

  

 leaf Access the user forum

  1. You have to have IDA ICE 4.6 (or higher)
  2. You have to register (first time starting IDA ICE)
  3. Choose Help > Support > Ask a question

 

leaf Send a project file to the support

1. Start IDA ICE
2. Choose Help > Support > Send project file...

 

 

leaf Call the support

Sweden/worldwide
+46 8 546 20 120
Monday - Friday 1
9:00 AM - 5:00 PM (CET)

Switzerland
+41 44 880 12 11
Monday - Friday 1
9:00 AM - 5:00 PM (CET)

Germany
+49 2102 44129 11
Monday - Friday 1
9:00 AM - 5:00 PM (CET)

Finland/Baltic
+358 40 769 0010
Monday - Friday 1
8:00 AM - 4:00 PM (EET)

1 excluding EQUA holidays

 

 

leafSupport through Teamviewer

1. Download and start our TeamViewer.
2. Send us the generated ID-number and we will connect to your computer.

  

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